Refund Policy

Effective date: 9 August 2026

This policy explains when we refund a Gayifiers membership payment. It sits alongside our Terms & Conditions and Cancellation Policy.

To ask about a refund, email info@gayifiers.com from the address on your membership and tell us what happened. A person reads every one of these.

1. Duplicate and accidental charges

If you were charged twice for the same membership, or paid again while a membership was already active, we refund the extra charge in full. You do not need to make a case for it — the payment record shows it.

2. If something went wrong on our side

If you paid and your membership did not activate, or you cannot access what you paid for and we cannot fix it, we will fix it or refund you.

3. Cancelling shortly after you buy

If you are a consumer in the UK or the EEA, you have a statutory right to cancel a distance purchase of digital content within 14 days of buying it, and to be refunded. Email us within that period and we will refund you.

4. Everything else

Any other refund request — you changed your mind, your circumstances changed, you are part-way through a year you have been using — we look at individually.

Membership is sold as a full year, and we do not offer a general right to a refund partway through one. But we would rather hear from you than not, and we do resolve things case by case. Tell us what happened.

5. Renewals

If an annual renewal charged you and you had not meant to continue, contact us and we will look at it.

Please tell us promptly. There is currently no self-service cancellation in the Service (see the Cancellation Policy), so if you had already asked us to cancel and a renewal went through anyway, say so — that is our error to correct.

6. Accounts we close

If we close your account because it broke our Terms, we are not obliged to refund the remaining period. We will still consider it, and we will tell you our reasoning.

7. How refunds are paid

Refunds go back to the original payment method through Stripe, in the currency you paid. Your bank normally takes 5 to 10 business days to show it. We cannot refund to a different card or account.

When a membership is refunded, the paid features stop being available.

8. Before you contact your bank

Please email us first. Problems raised by email normally get resolved within a day or two. A chargeback takes months, costs both sides, and gets you a slower answer than we would have given you directly.

9. Contact

Uncle Tullio Ltd, 128 City Road, London, United Kingdom, EC1V 2NX. Registered in England and Wales, company number 14228578.

Email: info@gayifiers.com